Shipping policy

Shipping & Collection Policy

We aim to prepare and dispatch your Countess Bees order as quickly as possible. Please read the information below for details about delivery and local collection.

Dispatch Times

We aim to dispatch orders within 1–3 business days, excluding weekends and bank holidays.

During particularly busy periods, seasonal launches or exceptionally high order volumes, dispatch may occasionally take a little longer. If there is a significant delay with your order, we will contact you.

UK Delivery

We currently deliver to UK addresses within the areas available at checkout.

Available shipping services, estimated delivery times and costs are displayed at checkout before you complete your purchase.

Delivery estimates apply after your order has been dispatched and are estimates rather than guaranteed delivery dates. Occasionally, deliveries may be affected by circumstances outside our reasonable control, such as carrier disruption or severe weather.

Where tracking is provided, you will receive tracking information once your order has been dispatched.

If your order appears to be delayed or you experience a problem with delivery, please contact us at contact@countessbees.co.uk and we will be happy to help.

Shipping Charges

Shipping charges are calculated according to the products in your order and the delivery service selected.

The available options and total shipping charge will be clearly displayed at checkout before payment.

Local Collection

Where available, you can choose local collection when placing your order.

Orders can be collected from the Countess Bees Honey Hut in Upton, Chester.

Please wait until you receive confirmation that your order is ready for collection before travelling to collect it.

Your collection notification will contain the full collection address, opening times and any other information you need.

Please collect your order within the timeframe stated in your collection notification. If you are unable to do so, please contact us at contact@countessbees.co.uk.

Delivery Addresses

Please check that your delivery address is complete and correct before placing your order.

If you notice an error after ordering, please contact us as soon as possible at contact@countessbees.co.uk. We will do our best to help, but we may not be able to change the delivery address once an order has been dispatched.

Missing or Damaged Orders

If your order has not arrived after the estimated delivery period, please contact us at contact@countessbees.co.uk with your order details so that we can investigate.

If your parcel or its contents arrive damaged, please contact us as soon as possible. Photographs of the packaging and affected items may help us resolve the issue with you.

Nothing in this policy affects your statutory rights.